This Ticket is Not Valid and Will Not Be Accepted for Carriage Unless Purchased from Issuing Carrier or its Authorised Agent
CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER'S TARIFFS, RULES OR REGULATIONS.
In all of the above circumstances, you shall not be refunded the price of your booking, and we shall not be liable for any costs you incur as a result of us refusing carriage.
You will indemnify us for all costs and expenses (including the legal costs we incur in bringing any action against you) arising from your improper conduct on board the aircraft including (but not limited to) any damage caused to the aircraft.
Passengers on international journeys are advised that international treaties known as the Montreal Convention or the Warsaw Convention (the “Conventions”) may apply to your journeys. These Conventions may limit our liability in the event of death or bodily injury, loss of or damage to baggage, and delays, and may also place time limitations on related claims. Please contact us for further information as to the specific limits applicable to your journeys. If your journeys involve carriage by different carriers, you should contact each carrier for information on the applicable limits of liability. Please refer to "Baggage Claims Doc" for more details.
Hong Kong Express Airways' passengers are not required to reconfirm their seats prior to departure.
Passengers are advised to check in at least 2 hours before the scheduled time of departure of the flight. For passengers' convenience, check-in counters are open 3 hours before the scheduled time of departure. Check-in counters will close 60 minutes prior to the scheduled departure time. However, please note that Airport Express in-town check-in counters will close 1.5 hours prior to the scheduled departure time. To ensure an on-time departure, the boarding gate for all Hong Kong Express Airways' flights will close 20 minutes before the scheduled departure time. Passengers arriving after this time will normally not be accepted on the flight and no responsibility will be accepted by the carrier in such cases. The value of the ticket will be forfeited in such cases.
The minimum connecting time for all onward connections at Hong Kong International Airport shall be not less than 180 minutes. Passengers intending to connect flights with another carrier should satisfy themselves that sufficient connection time is available before the onward booking is made.
Check-in baggage must be packed properly. The carrier will NOT take any responsibility under the following circumstances:
Please refer to "Baggage Claims Doc" for more details.
The normal maximum weight of each check-in baggage will be 32kg on Hong Kong Express Airways' flights, with the total measurement not exceeding 158 linear centimetres and subject to Hong Kong Express Airways' discretion. Passenger with any single piece of check-in baggage weighing more than 32kg will be advised that baggage will not be accepted for carriage.
Check-in baggage allowance varies by fare type. Certain fare types do not include any check-in baggage allowance and an allowance is available for purchase for an additional fee, while others include a minimum free check-in baggage allowance. For additional details, please see the fare rules and terms and conditions specified on hkexpress.com, from a Hong Kong Express Airways Reservations Office, Call Centre or Authorized Agent. Infants not occupying a seat have no check-in baggage allowance. Excess weight above the free or paid allowance may be accepted for a fee.
The following articles may be carried free of charge over and above the free baggage allowance:
Small size handbag or purse or one lap-top computer; Umbrella or walking stick; Small camera and/ or a pair of binoculars; Reasonable amount of reading matter for the flight; Infant's food for consumption in flight and infant's carrying basket (when the infant is travelling); Canes, crutches or other prosthetic devices for the passenger's use provided the passenger is dependent upon them; and Duty-free items.
One piece of hand baggage suitable for placing in the closed overhead rack or under passenger's seat, with the total measurements not exceeding 115 linear centimetres (36 + 56 + 23cm) and the weight not exceeding 7kg. Charges are applicable from Sept 1 2014 onwards.
Note: Maximum dimensions = sum of height, length and width
The above are subject to the discretion of Hong Kong Express Airways.
Passengers shall not include in carry on or checked baggage any items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Safe Transport of Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA), Dangerous Goods Regulations. Passengers also shall not include any item which is prohibited by the applicable laws, regulations or orders of any country or state to or from which a flight is made.
For safety reasons, dangerous goods, including but not limited to those listed below, must not be carried in passenger's baggage (check-in or cabin);
Attached briefcases with installed alarm devices;
Notwithstanding the above, medicines and toiletries in limited quantities which are necessary or appropriate for the passenger during the flights, such as hair sprays, perfumes and medicines containing alcohol, may be carried. Further information is available on request.
For passengers traveling to or from Guam or Saipan, carrier will transport wheelchairs or other mobility assistance devices if the carriage complies with the safety and hazardous material requirements of the U.S. Department of Transportation. Please contact carrier in advance of your flight for additional information.
U.S. federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals.
There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative.
Passengers consent to the search, scan or x-ray of their persons and baggage for security purposes by carrier or government or airport officials. Baggage may be inspected in your absence.
A directive from the Hong Kong Civil Aviation Department forbids passengers from carrying certain items onto the cabin of the aircraft for all flights departing at Hong Kong International Airport.
These include: knife and knife-like object of any length and description; bladed items, including but not limited to household cutlery, cutters, scissors or razor blades; toy guns.
It is the responsibility of passengers to ensure that their travel documents are valid and that they hold all necessary visas and medical certificates for entry into their destinations. Carrier reserves the right to refuse carriage if any passenger fails to comply with such requirements. Carrier will not be liable for any loss or expenses incurred by the passenger as a result of passenger being refused entry into their destination. Visa requirements for passengers holding HKSAR passports are listed on Carrier's travel documents page but may only be used as a reference and are subject to changes.
It is your responsibility as a passenger to ensure you have all relevant documentation for your journey and to be allowed entry to the port of entry. If for whatever reason the port of entry deems your arrival to be suspicious or you are refused entry to the port of entry, the airline shall bear no responsibility for cost or repatriation regardless of the reason for the refusal of entry, and you will be responsible for all costs associated with your return to Hong Kong including any fines and repatriation costs. The airline will not provide you with a refund for your ticket, and may offset any unused sectors on your booking (as applicable) to offset any fines, penalties, losses, expenses or damage incurred by the airline as a result of the refusal of entry. You must reimburse the airline for any fines, penalties, losses, expenses or damage which the airline incurs as a result of the refusal of entry.
The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. These taxes, fees and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX/FEE/CHARGE" box(es) of this ticket. You may also be required to pay taxes or fees or charges not yet collected.
In order to minimize the influence of no-shows and to enable seats to be used by passengers who otherwise would not be able to travel on their chosen flight, Hong Kong Express Airways and most major airlines may undertake overbooking on their services. By careful monitoring and control, we do our utmost to match the number of available seats to the number of passengers that we expect will show up on the flight. In addition, the occurrence of any force majeure events (e.g. act of god, war, adverse weather conditions, political or military acts, or any other events that are not controllable by Hong Kong Express Airways) may also lead to overbooking of flights and that the availability of seats cannot be guaranteed for such reasons. Whilst Hong Kong Express Airways makes every effort to provide seats for which confirmed reservations have been made, no absolute guarantee of seat availability is denoted by the expression reservations, bookings, status and the timings attached to them. Hong Kong Express Airways operates compensation schemes, in accordance with the applicable law and our compensation policy to passengers with confirmed reservations who are involuntarily denied carriage because of non-availability of seats.
The following rules apply only to passengers traveling from Guam or Saipan to a point outside of the U.S. who are denied boarding involuntarily from an oversold flight originating in Guam or Saipan:
There is no compensation to a passenger who is denied boarding for a flight originating in Guam or Saipan if carrier offers comparable air transportation, or other transportation used at no extra cost at the time such arrangement is made is planned to arrive at the passenger’s first stopover, or if none, final destination no later than one hour after the planned arrival time of the passenger’s original flight or flights. Compensation for denied involuntary boarding when the delay in planned arrival time to the first stopover, or if none, final destination from the alternative transportation is between one and four hours shall be 200% of the one-way fare, up to a maximum of 675 U.S. Dollars. Compensation for denied boarding when the delay in planned arrival time to the first stopover, or if none, final destination from the alternative transportation is more than four hours shall be 400% of the one-way fare, up to a maximum of 1350 U.S. Dollars
No compensation due to overbooking will be provided if a passenger has not fully complied with carrier’s ticketing and check-in time requirements, did not comply with the terms of these conditions of carriage or tariff, if the flight is canceled, if for operational or safety reasons the carrier substitutes an aircraft having lesser seating capacity than the aircraft originally scheduled, or the carrier is able to place you on another flight that reaches the passenger’s final destination within one hour of the planned arrival of the original flight.
Prior to denying boarding to a passenger with a confirmed reservation, carrier will ask for volunteers first and if there are not enough volunteers then the carrier will deny boarding according to its boarding priority rules.
Some provisions of Hong Kong Express Airways’ fares differ depending on the fare booked and ticketed; please see the fare rules and terms and conditions specified on hkexpress.com, via Hong Kong Express Airways Reservations Office, Call Centre or Authorized Agent or listed on your booking itinerary for more detailed information. Other provisions are common to all fares and are listed below. Subject to compliance with local laws and to the extent such local laws at point of sale are applicable.
For flights to and from Guam or Saipan:
For all other flights:
Fees: Payment for any product or service offered and provided by Hong Kong Express Airways is non-refundable.
Any payment for products or services marketed or offered by Hong Kong Express Airways, but provided by a third party, are governed by that provider’s terms and conditions.
Exception to Rules: If after having purchased your ticket, you are prevented from travelling on the date of the Ticket by reason of serious injury, such serious injury must be attested to by a medical certificate. We may extend the period of validity of your Ticket for no more than two (2) months from the date shown on the medical certificate, subject to space being available on the alternative flight and fare difference. However, the period of validity of Tickets of other members accompanying you will not be extended in such circumstances.
If after having purchased your ticket, the Tickets of the persons accompanying the Passenger may be modified by extending the validity. In the event of a death in the immediate family (Father, Mother, Son, Daughter, Brother, Sister, Husband, Wife, Grandparent, Grandchildren, Father/Mother-in-Law, Brother/Sister-in-Law) of a Passenger who has commenced travel, the validity of the Passenger's Tickets and those of his or her immediate family who accompanied the Passenger may likewise be modified. Any such modification shall be made upon receipt of a proper death certificate and any such extension of validity shall not be for a period longer than two (2) months from the date of the death, subject to space being available on the alternative flight and fare difference.
If you require special assistance – including, but limited to that you use a wheelchair, are blind, are deaf, utilise a service animal, you must notify Hong Kong Express Airways in advance via a Hong Kong Express Airways Reservations Office, Call Centre or Authorised Agent. Any booking fee may be waived if you completed a booking via hkexpress.com first – or in all cases for blind passengers. Passengers must be able to travel unaccompanied under her/his own power or travel with an accompanying adult.
If you require an extra seat – for a musical instrument or other article – you must book via a Hong Kong Express Airways Reservations Office, Call Centre or Authorised Agent. The prevailing fare for the extra seat will be charged. In order to arrange for adjacent seats, advance seat assignment (including the payment of any associated fees for such advance seat assignment) will also be required.
Some of these provisions may not apply to flights to and from Guam or Saipan. Passengers with tickets for flights to and from Guam or Saipan who meet the definition of an individual with a disability under 14 C.F.R. 382.5 may be subject to special rules and procedures regarding services such as the carriage and use of wheelchairs or other mobility assistance devices, onboard oxygen medical services, passenger provided portable oxygen concentrators, and service animals. In some cases, advanced notice may be required. Please contact carrier for further information.
The flight times shown in timetables may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us.
Before we accept your booking, we will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket. It is possible we may need to change the scheduled flight time subsequent to issuance of your Ticket. If you provide us with contact information, we will endeavour to notify you of any such changes.
The carrier shall not be responsible for any delay or cancellation of flights arising from unforeseen circumstances or incidents beyond its control.
Except as otherwise provided by the Conventions, if we cancel a flight or cease to operate a route, we shall, at your option, either:
For flights to/from Mainland China airports:
Unless otherwise stated in these conditions, fare rules or tariff or in accordance with applicable law, tickets are non-refundable. If we cancel a flight or cease to operate a route, we shall make a refund to you in respect of each sector shown in the Itinerary which has not been utilised for any of these reasons. The amount of refund shall be equal to the fare paid plus any associated taxes, fees and charges paid.
It is your responsibility as a passenger to ensure you have all relevant documentation for your journey and to be allowed entry to the port of entry. If for whatever reason the port of entry deems your arrival to be suspicious or you are refused entry to the port of entry, the airline shall bear no responsibility for cost or repatriation regardless of the reason for refusal of entry, and you will be responsible for all costs associated with your return to Hong Kong, including any fines and repatriation costs. The airline will not provide you with a refund for your ticket, and may offset any unused sectors on your booking (as applicable) to offset any fines, penalties, losses, expenses or damage incurred by the airline as a result of the refusal of entry. You must reimburse the airline for any fines, penalties, losses, expenses or damage which the airline incurs as a result of the refusal of entry.
The Carrier reserves the right to re-allocate passengers to a different flight without prior notice due to unforeseen circumstances or incidents beyond its control.
AGREEMENT BETWEEN CUSTOMER AND HONG KONG EXPRESS AIRWAYS LIMITED (“HONG KONG EXPRESS AIRWAYS” or “UO”)
CONDITIONS OF USE OF INTERNET BOOKING SYSTEM
The booking system is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the booking system.
Note: Credit card issuing banks may charge you an international transaction fee, dependent upon country of departure and currency of credit card. Please check with your credit card issuing bank for details of charges.
Important Notices, as amended by these Conditions of Use, which form part of and are to be read together with the Conditions of Carriage and Other Important Notices. By making a reservation through the hkexpress.com Internet Booking System, you agree to be bound by the Hong Kong Express Airways' Conditions of Carriage and Other Important Notices and these Conditions of Use. These documents are available on the Hong Kong Express Airways Website.
More information on passport and visa requirements is available at the embassy of the country or countries you will be travelling to.
Hong Kong Express Airways may cancel or suspend your use of the hkexpress.com Internet Booking System at any time without notice if Hong Kong Express Airways suspects that the booking system or your User ID and Password/PIN is being used, or may be used:
In order to minimize the influence of no-shows and to enable seats to be used by passengers who otherwise would not be able to travel on their chosen flight, Hong Kong Express Airways and most major airlines may undertake overbooking on their services. By careful monitoring and control, we do our utmost to match the number of available seats to the number of passengers that we expect will show up on the flight. In addition, the occurrence of any force majeure events (e.g. act of god, war, adverse weather conditions, political or military acts, or any other events that are not controllable by Hong Kong Express Airways) may also lead to overbooking of flights and that the availability of seats cannot be guaranteed for such reasons.
Whilst Hong Kong Express Airways makes every effort to provide seats for which confirmed reservations have been made, no absolute guarantee of seat availability is denoted by the expression reservations, bookings, status and the timings attached to them. Hong Kong Express Airways operates compensation schemes, in accordance with the applicable law and our compensation policy to passengers with confirmed reservations who are involuntarily denied carriage because of non-availability of seats.
This agreement shall be subject to the laws of Hong Kong SAR, and the parties agree to be subject to the non-exclusive jurisdiction of the courts of Hong Kong SAR.
Last updated on : 29 Mar 2017